Three case studies of True Ground, SCIDpda and Mercy Housing Northwest highlight how community-driven, responsive resident services can help residents maintain housing stability, access opportunities and achieve their long-term goals. These reports were prepared and published by Stewards of Affordable Housing for the Future (SAHF) with support from Amazon:
A Community Driven Approach to Resident Services - SCIDpda Case Study
Resident Services that Strengthen Families and Futures - Mercy Housing NW Case Study
Residents Thrive with Services Rooted in Stability - True Ground Housing Partners Case Study
These case studies provide actionable examples of how mission-driven housing organizations are translating a commitment to resident services into unique staffing models, operational best practices, deep local partnerships, and targeted supports that improve housing stability and outcomes for residents. They add to the evidence for how deeper investment in resident services matters to residents and properties.
By highlighting how different organizations operationalize service-enriched housing, these case studies can help inform future business models, funding strategies and policy recommendations to support resident services and programs that help individuals and families thrive.