Tools / Training

SAHF Resident Communication Touchpoints Brief

The Resident Communication Touchpoints Brief is a resource that describes three communication touchpoints from four participating organizations in our Housing Stability Cohort (HSC). Effective communication is the cornerstone of trust building in landlord-resident relationships. The three resident communication touchpoints identified in this brief provide insight into how they can be better leveraged to support housing stability:

  • Touchpoint 1: Lease-Up and Orientation
  • Touchpoint 2: Ongoing Outreach
  • Touchpoint 3: Late Rent Notices

This brief describes each communication touchpoint and provides example documents that HSC participants use at each stage. The example documents highlight emerging best practices and ways in which housing operators can adjust existing systems to strengthen housing stability. The brief’s example documents pull from the resident communication efforts of four HSC participating organizations: Preservation of Affordable Housing (POAH), Community Housing Partners (CHP), Eden Housing (Eden), and WinnCompanies (Winn). 

SAHF thanks JPMorgan Chase & Co. for its generous support. Unless otherwise specifically stated, the views and opinions expressed in these resources are solely those of SAHF and do not necessarily reflect the views and opinions of JPMorgan Chase & Co. or its affiliates. The documents linked in the brief are intended for use as examples only. Exact duplication should be avoided. 

Resident Communication Touchpoints Brief


Published 2023

Topic Centering Residents, Healthy Homes

Type Tools / Training