New research, "The Impact of Resident Services on Property Financial Performance”, conducted by Abt Global is the most robust evidence to date showing that resident services are positively associated with property financial performance.
The return on investment is striking. The research shows that properties with resident services generate 26 percent higher Net Operating Income—about $1,200 more per unit annually—than comparable properties without services. And every $100 per unit invested in resident services generates $259 in additional NOI and nearly $400 in total revenue the following year.
This summary brief describes the report’s key findings and takeaways. You can also view the Full Abt Report here