“Proactive Collaboration: Resident Services’ Role in Housing Stability” explores the Community Housing Partners’ (CHP) re-imagining of their resident services structure and integration of resident services with property operations, highlighting several new initiatives including their “ROCCS” meetings and Operation New Move In (ONMI) program.
CHP’s resident services staff and initiatives have facilitated increased on-time rent payments, access to significant rent relief, and are contributing to a new organizational culture that sees resident services as essential for portfolio health.