The most foundational resident outcome from successful service-enriched housing is greater housing stability. This also translates to improved property performance.
While SAHF, SAHF members, and other housing providers with deep resident services commitments have built an evidence base demonstrating the impact of resident services coordination on resident outcomes, the evidence demonstrating the impacts of resident service coordination on property performance has been far more limited.
In 2022, SAHF engaged Abt global to conduct a study directly measuring how resident services impact property financial performance. Published in March 2026, this study – the largest and most rigorous examination of the relationship between RS and financial outcomes to date – shows that service-enriched properties generate 26 percent higher Net Operating Income (NOI) – nearly $1,200 more per unit annually – than comparable properties without resident services.
The Impact of Resident Services on Property Financial Performance
These findings are complimented by SAHF’s most recent resident outcomes report, “The Case for Resident Services: Improving housing stability, financial resilience and residents’ lives” which demonstrates that resident services coordination is strongly associated with improved housing stability, financial security, and health outcomes, particularly during a period of elevated resident need and sustained economic strain.
- Full Report - The Case for Resident Services
- 1-Page Summary - The Case for Resident Services
- Companion Case Studies
The Abt Research was supported and facilitated by SAHF in partnership with the Housing Partnership Network (HPN), NeighborWorks America, Multifamily Impact Council (MIC), and the National Leased Housing Association (NLHA), with additional financial support from the Capital One Insights Center, and National Equity Fund.
